Customers want one thing from a logistics provider: to know where their shipment is. ReplyCleverly answers tracking and delivery questions instantly and routes real delivery problems to the right team.
"Where is my parcel?" can account for most contacts, tying up agents with answers customers could get instantly.
Failed deliveries, address changes and damage claims involve drivers, depots and customers all at once.
International shipping means questions in many languages, at all hours.
Delivery updates, address confirmations and tracking questions.
Short delivery notices and delay alerts.
Inbound calls for customers who want a person or have an urgent delivery.
Tracking and quote questions on your site.
Claims and business accounts, with data exchanged via webhooks and APIs.
Answers questions about delivery times, coverage, pricing and documents instantly in 100+ languages, and captures quote requests.
Turns delivery problems into tickets with full context, escalates urgent or high-value cases, and tracks resolution.
Collects delivery feedback and reviews and highlights recurring problem areas by route or service.
Connects to your tracking and dispatch systems through integrations and APIs so looking up a shipment or logging an address change can be completed in the conversation.
Illustrative example. Tracking lookups depend on connecting your tracking system.
When connected to your tracking system through integrations or APIs, it can look up and share status. Otherwise it answers general questions and escalates the rest.
The AI can collect the request and pass it to your dispatch team as a ticket.
WhatsApp and SMS are common, with voice and website chat for other needs.
Yes. ReplyCleverly supports 100+ languages and is available 24/7.
Start free with 50 AI credits a month. No credit card required. Paid plans from $49/month.