1. Information We Collect
We collect information that you provide when you create an account, connect communication channels, upload content to your ReplyCleverly Knowledge Base, or contact our support team.
This may include account details, business information, Knowledge Base content, customer message data, usage data, and technical information required to operate and improve the platform.
2. How We Use Your Information
We use the information we collect to provide and operate the ReplyCleverly platform. This includes managing your omnichannel inbox, generating AI powered replies using your Knowledge Base content, maintaining system performance, sending important service updates, and complying with legal obligations.
Your Knowledge Base content is used only to generate responses within your own account environment.
3. Your Data Is Not Used to Train Shared AI Models
ReplyCleverly does not use your business data, customer message data, or Knowledge Base content to train shared or public AI models.
All data is processed only within your own account environment and is used solely to deliver the services you request.
4. Data Security
We implement industry standard security measures to protect your information. Data is encrypted during transmission and stored using secure infrastructure with continuous monitoring and access controls.
Only authorised systems and processes are allowed to access platform data.
5. Data Retention
We retain account related information for as long as your account remains active.
If your account is closed, your data will be deleted within a reasonable period unless retention is required for legal, security, or financial record keeping purposes.
6. Your Rights
Depending on your location and applicable data protection laws, including GDPR, you may have the right to access, update, correct, delete, or request a copy of your personal data.
You may also request restrictions on certain types of data processing. To exercise any of these rights, please contact us using the information below. You can also follow our Data Deletion instructions to delete your account or connected channel data.
7. Connected Platforms (Meta and TikTok)
ReplyCleverly lets you connect your own business accounts on Facebook, Messenger, Instagram, WhatsApp, Threads and TikTok. You authorise each connection through the platform's own login and permission screen, and you can remove it at any time.
Through these connections we receive only the data needed to provide the service for the account you connected, such as customer messages, comments on your posts and videos, profile names and IDs, and the access tokens that allow ReplyCleverly to read and reply on your behalf. We use this data only to show conversations in your ReplyCleverly dashboard and to send replies you or your team have approved or configured, based on your own Knowledge Base.
We do not sell this data, we do not use it for advertising, and we do not use it to train shared or public AI models. Your use of these platforms is also subject to their own terms and policies.
To disconnect an account or delete the data we hold, follow the steps in our Data Deletion instructions.
8. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@replycleverly.com