Citizens expect clear answers about services, fees and applications without waiting on hold. ReplyCleverly gives public bodies one AI that answers common questions around the clock and routes real cases to the right officer.
A large share of contacts are the same questions about opening hours, required documents, fees and application status, which keeps officers away from complex cases.
Service details sit across websites, PDFs and departments, so citizens get different answers depending on who they ask.
Without a single record of each request, citizens repeat themselves and staff cannot see what has already been done.
The channel most citizens already use daily, ideal for service questions and request updates.
Answers questions at the moment someone is reading about a service.
Inbound calls and voice chat for citizens who prefer to speak, with the AI answering common queries.
Structured written requests are triaged and tracked as tickets.
Short status and reminder messages for applications and appointments.
Answers questions about services, required documents, fees and timelines instantly, in the citizen's own language across 100+ languages.
Turns each request into a ticket with the full conversation attached, escalates complex or sensitive cases to the right department, and tracks resolution.
Collects citizen feedback after a service interaction and surfaces recurring complaints so you can see where the experience breaks down.
Connects to your internal systems through integrations and APIs so routine steps, such as logging a request or booking an appointment slot, can be completed without manual re-entry.
Illustrative example. Answers come from the information your organisation provides.
Yes, for common questions and routine requests. ReplyCleverly answers from the service information you provide and escalates anything complex or sensitive to your staff as a ticket.
You do. The AI answers only from the knowledge you add and the rules you configure, and it hands off to a person when it should not answer.
Please review our Privacy Policy, GDPR page and Data Processing Agreement. For public-sector requirements, contact us so we can discuss your specific needs.
WhatsApp, website live chat, voice, email and SMS.
Start free with 50 AI credits a month. No credit card required. Paid plans from $49/month.